Department: Information Technology
Title: System Administrator
Reports To: IT Director
Job Summary
The System Administrator works closely with Operations personnel to provide maintenance and new technology implementation activities in support of MicroSeismic, Inc. programs.
Essential Skills:
- Proficiency in Linux (CentOS/Rocky) and Windows Server administration.
- Strong communication and problem-solving skills.
- In-depth knowledge of network protocols and security measures.
- Experience with VMWare and Hyper-V virtualization technologies.
- Familiarity with enterprise-grade UPS systems.
- Understanding of modern technologies such as Cradlepoint, private cellular/LTE technologies.
- Strong grasp of the design and implementation of local networks, along with a basic understanding of current SD-WAN technology methods.
- Ability to conduct security audits and implement necessary measures.
- Customer service excellence for providing technical support to end-users.
- Patience and empathy in addressing user concerns.
- Proactive approach to adapting to new technologies and staying updated with industry trends.
- Flexibility in handling diverse tasks and responsibilities.
- Collaborative mindset for effective teamwork with cross-functional teams.
- Willingness to share knowledge and mentor junior team members when necessary.
Responsibilities:
- Perform remote troubleshooting using diagnostic techniques and effective questioning.
- Determine optimal solutions based on customer-provided issue details.
- Guide customers through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Record events and problems, including their resolution, in the help desk ticketing system.
- Follow-up with customers to provide status updates and gather additional information.
- Relay customer feedback and suggestions to the appropriate internal teams.
- Identify and propose possible improvements to existing procedures.
- Configure, test, and integrate new hardware.
- Demonstrate basic understanding of Ticket Lifecycle and SLA.
- Display elementary familiarity with network and server components, including switches, routers, circuits, fiber, MDF, IDF, MPoE, Dmark, WAP, Active Directory, domain, VPN, local vs. domain accounts, exchange, image, SCCM, VMware, Windows OS, and user profiles.
- Maintain and update Asset Management records.
- Perform miscellaneous tasks as directed by the IT Director.
- Cultivate clean work habits.
- Prioritize customer service in all interactions.
- Adhere to appropriate dress code and appearance standards.
- Demonstrate the ability to lift 35lbs.
- Be available for international travel.
- Participate in on-call rotations for emergency support.